Terms and Conditions

Note: Your use of our services constitutes your agreement to be bound by these Terms and Conditions. Please be aware that our Terms and Conditions are subject to change without notice at our sole discretion. We will notify you of any amendments by posting them on our website at instantcleaningexperts.com.au. You should check this page periodically to stay informed of any changes.

Interpretation

In these Terms and Conditions, the following definitions apply:

• "Customer" or "You" means any person who purchases/nook/utilise services from Instant Cleaning Experts.
• "We" or "Us" means Instant Cleaning Experts or an authorised contractor approved by Instant Cleaning Experts.
• "Services" or "Service" refers to any cleaning service requested by the Customer.
• "Terms and Conditions" means the terms and conditions outlined on this webpage and any conditions agreed upon in writing by Us.
• "Cleaner" or "Cleaners" means any person performing the service on behalf of Us.
• "Heavily Soiled" refers to the presence of additional grime, dust, or dirt beyond the normal levels found in a typical residence.
• "Managing Agent" refers to the agent managing the rental affairs of the property, such as a real estate agent.
• "Property" means the location requiring a bond clean.
• "Bond Cleaning Standards" means the level of cleanliness required to pass the Managing Agent's inspection and secure the release of the bond under the Residential Tenancies and Rooming Act 2008.
• "Reasonable endeavours" means that We have made our best effort to make an informed decision based on the information available at the time.

These Terms and Conditions apply to all contracts for the supply of Services by Us to the Customer and take precedence over any other documentation or communication from the Customer.

Inappropriate Behaviour

We do not tolerate inappropriate behaviour towards our staff or cleaners. This includes harassment, intimidation, threats, explicit language, racism, and defamatory remarks. We will take necessary action, including legal measures, against any person involved in such behaviour. We reserve the right to terminate services immediately without a refund. By engaging our services, you agree to this condition and acknowledge that no refund claims will be entertained.

A complete list of our bond cleaning inclusions and exclusions can be found here

Pricing

All quotes are estimates based on the average house and room sizes. We strive to provide accurate quotes; however, quotes may change if additional factors are identified by Us or the Customer. Such factors include, but are not limited to:

• Property not as described by the Customer (e.g., additional rooms or blinds).
• Property condition is heavily soiled, requiring extra time or chemicals.
• Areas requiring specialist cleaning services.
• Additional costs incurred by the cleaner, such as parking or key pickup fees.
• Changes to the Customer’s original requirements.
• Removal of rubbish or personal effects.
• Items or areas posing a risk to the cleaner.

Access

The Customer must be contactable at all times, especially 1 hour prior to the job's start time. Failure to be contacted may result in the job being incomplete, voiding any warranty. Additional charges may apply for re-attendance.

The Customer is responsible for providing access to the Property and informing Us of any parking issues. Failure to provide access may result in additional fees.

Cleaners require unobstructed access to all areas requiring service. The Customer must provide access to electricity and running water. Heavy items must be moved by the Customer. Personal belongings and rubbish must be removed prior to cleaning.

Job Postponements

A minimum $50 postponement fee applies if the Customer postpones the service on the due date. The full-service amount will be held as security.

Cancellations / Refunds

• Cancellations made 5 days before the booked date incur a $25 administration fee.
• Cancellations made within 5 to 2 days before the booked date incur a $50 fee.
• Cancellations within 24 hours of the booked date incur fees based on the total job amount.
• We reserve the right to cancel services if the property is deemed unsafe or inaccessible. Same-day cancellation fees apply.

Payment

Payments are to be made via Credit Card or Bank Transfer prior to the service date. Full payment is required before service commencement. Late payment fees apply for unpaid invoices.

Bond Return Guarantee

Our Bond Cleaning Guarantee covers any issues identified by the Managing Agent under the Residential Tenancies and Rooming Act 2008, provided they fall within these Terms and Conditions. The Guarantee applies only to the services engaged. Specific exclusions apply, and a detailed list can be found here

Claims

Refund claims will not be considered once the service is completed and We have vacated the property. The Customer must allow a re-clean or inspection of any unsatisfactory work before engaging a third party. Damage claims must be reported within 24 hours of service completion.

Complaints

Complaints must be made in writing within 24 hours of the service to team@instantcleaningexperts.com.au. Include your name, contact number, date of the complaint, a detailed explanation, and the desired resolution. Failure to follow the complaints procedure may result in dismissal of the complaint.

For any questions or further assistance, please contact us at team@instantcleaningexperts.com.au.